Selling Terms

These terms apply when you sell an item to Respacestudio. By submitting our selling form or sending us an item, you agree to them.

How it works

  1. Tell us about your bag. Fill in our selling form with the details, at least five photos and the price you'd like for it.
  2. Get an offer. We'll reply within 2 working days. Our offer is provisional and valid for 7 working days.
  3. Send it to us. In the UK, we'll email you a tracked shipping label and deduct its cost from your payment. Outside the UK, you arrange tracked shipping to us.
  4. We check it. Within 5 working days of arrival, we check your bag for authenticity and make sure its condition matches your description and photos.
  5. Get paid. Once we confirm the purchase and have your bank details, we pay you by bank transfer in GBP within 3 working days.

The full terms are set out below.

1. About us

Respacestudio is the trading name of RESPACESTUDIO LTD, a company registered in England and Wales under company number 15853677. Our address is Unit 14, Coral Park, Henley Road, Cambridge CB1 3EA.

Respacestudio is an independent company. We are not affiliated with, endorsed by or sponsored by any of the brands we buy or sell. Brand names are used only to describe items.

2. Definitions

  • Working day: Monday to Friday, excluding UK bank holidays.
  • Provisional Offer: the price we offer based on the photos and description you send us.
  • Final Offer: the price we confirm after receiving and inspecting your item.

3. How we buy

We buy items outright. We do not sell items on consignment.

4. Your submission

By submitting an item, you confirm that:

  • you own the item and have the right to sell it;
  • the item was not obtained through any unlawful activity;
  • the photos and description you provide are accurate and complete.

5. Our offer

We aim to reply to every submission within 2 working days. A Provisional Offer is valid for 7 working days. We are under no obligation to buy an item until we have received and inspected it, even if you have accepted our Provisional Offer.

6. Shipping

  • From the UK: we will send you a prepaid tracked shipping label, insured up to the value of the Provisional Offer. Its cost will be deducted from your payment.
  • From outside the UK: you must arrange and pay for tracked shipping to us. You are responsible for the item while it is in transit. If we are charged any import VAT, duties or customs fees when the item arrives, these will be deducted from your payment, or paid by you before the item is returned (see sections 8 and 9).

All items must be sent with tracking. The item remains at your risk until it is delivered to us.

7. Inspection

We will inspect your item within 5 working days of receiving it, to check its authenticity and that its condition matches your description and photos. If it does, we will confirm the Final Offer and complete the purchase.

8. If the condition is different

If the condition of the item does not match your description or photos, we may make you a revised offer. If you do not accept it, we will return the item to you once you have paid the cost of both the outbound and return shipping, plus any import VAT, duties or customs fees we were charged.

9. Authenticity

If our checks find that an item is not authentic, we will charge an authentication fee of £30. We will return the item once you have paid this fee, the cost of return shipping and any import VAT, duties or customs fees we were charged.

There is no central authority that authenticates designer items. Our decision is based on our own checks and is final. We may, at our discretion, review a decision if you provide supporting documentation, such as an assessment from a reputable authentication service. We reserve the right to cooperate with brand representatives and law enforcement.

10. Unpaid return costs

If any amount due under sections 8 or 9 is not paid within 30 days of our request, we may keep, dispose of or donate the item, and you will have no further claim to it.

11. Payment

Once we have confirmed the Final Offer and received your bank details, we will pay you by bank transfer in GBP within 3 working days. Any shipping label cost, and any import VAT, duties or customs fees, will be deducted from the payment.

We are not responsible for currency conversion, intermediary or receiving bank fees, or any other transfer charges. The amount you receive may therefore differ slightly from the amount we send.

Ownership of the item passes to Respacestudio when we make the payment.

12. Our liability

Our liability for any loss of or damage to your item, whether in transit with our shipping label or in our possession before we pay you, is limited to the amount of the Provisional Offer. We are not liable for any indirect or consequential loss.

13. Personal data

We use your personal data only to process your submission and any purchase, in line with UK data protection law and our Privacy Policy.

14. Events outside our control

We are not liable for any delay or failure caused by events outside our reasonable control.

15. Changes to these terms

We may update these terms from time to time. The version on our website when you submit your item applies.

16. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the jurisdiction of the courts of England and Wales.